Order help
Returns and refunds
Contact us before returning an item so the order and appropriate return pathway can be identified.
Faulty, damaged or incorrect items
Australian Consumer Law rights apply. Depending on the problem, a customer may be entitled to a repair, replacement, refund or other remedy. Contact bearactivewearaus@gmail.com with the order reference, a description of the issue and photographs where useful.
Change of mind
After online ordering opens, a change-of-mind return may be requested within 14 days of delivery. The item must be unworn, unwashed, unaltered and returned with original tags. For hygiene reasons, worn garments and opened intimate base layers cannot be accepted for change of mind.
The customer is responsible for change-of-mind return postage. Original delivery charges are not refunded unless required by law or the return results from our error.
Refund processing
Approved refunds are returned through the original payment route where possible. Provider and financial-institution processing times can apply after the refund is confirmed. This policy does not limit rights that cannot be excluded under Australian law.